1. Product must be originally purchased on thuyngashop.com
2. Exchanges are only offered due to manufacturer defect
3. You may exchange for the SAME PRODUCT ONLY
4. If an exchange is needed, please email your name, address, phone number, transaction number, and specific reason for exchange to returns@thuyngashop.com
5. Upon approval, you will receive an exchange authorization letter via email from our Returns Department
6. Please print out this authorization letter to include in your shipment
7. Return or exchange unopened items requests must be made within 30 days of the receipt date
8. Customers are responsible for any application shipping fees
9. Please send defective product, original invoice, and authorization email to

              THUY NGA SHOP 

              Attention: Exchange Department   

              9295 Bolsa Ave - Westminster, CA 92683

For any additional questions regarding our exchange policy, please contact us at returns@thuyngashop.com